PERFORMANCE IMPROVEMENT...If you want your staff
to do a good job, give them a good job to do!
A good job is one that defines expected outcomes measured against pre-established standards. Successful clubs recognize that a performance-based plan improves organizational performance, service quality and job results. Giving staff a good job to do also goes a long way to retain high quality performers.
Cornerstone can help your club effectively link incentives to performance outcomes using a system that defines the four to six critical outcomes of each job family—no matter how unusual the job is!
Our consultative process helps you implement a criteria-based performance improvement program that effectively links pay to performance and objectively evaluates, on a consistent basis, employee performance against measurable pre-established standards.
Process
requires the integration of four key elements:
1. Contracting for Performance
2. Managing Performance
3. Appraising Performance
4. Rewarding Performance
The process converts the job description into key accountabilities or measurable outcomes to increase objectivity in the evaluation of the job performance. It uses standards that employees understand and can use to perform self evaluation on a continuous basis.
While accountabilities are individual to job families, competencies are
the same for every member of the staff and reflect the club’s mission,
vision and values.
Enabling employees to focus on the “what” and the “how” of the job enables each person to understand how their job performance contributes to achieving the club’s mission. As it is reviewed semiannually, it becomes a system for continuous quality improvement.
Cornerstone’s founder and principle consultant has successfully helped many clubs and other organizations such as banks, churches, and even a professional football team realize meaningful performance improvement.